We want you to be completely satisfied with your purchase from Ganga Bawarchi. If for any reason you are not happy with your order, we’ve made it easy to return or exchange your items. Please review our return and exchange policy below for details.

1. Return Eligibility

To be eligible for a return, your items must meet the following criteria:

  • Fresh and Perishable Products: Due to the nature of certain items (such as fresh produce, dairy, meats, and frozen items), we are unable to accept returns on these products unless they are damaged or defective upon arrival.

  • Non-Perishable Products: Grocery items that are unopened, unused, and in their original packaging are eligible for returns.

  • Return Window: Returns must be requested within 4-7 days of receiving your order.

  • Proof of Purchase: A receipt or order confirmation email is required for all returns or exchanges.

2. How to Return an Item

If you wish to return an eligible item, please follow these steps:

  • Step 1: Contact our Customer Service team at info@gangabawarchi.com or [Insert Phone Number] to request a return authorization. Be sure to include:

    • Your order number

    • The item(s) you wish to return

    • A brief reason for the return

  • Step 2: Once we approve your return request, we will provide you with a return shipping label (if applicable) and further instructions on how to return the item.

  • Step 3: Pack the item securely in its original packaging and include your proof of purchase. If you are shipping the item back, please ensure that the package is properly sealed and ready for return.

  • Step 4: Drop off your return package at the designated carrier or schedule a pick-up if applicable. Once we receive the item, we will process your refund or exchange.

3. Return Shipping Costs

  • Free Return Shipping: We will cover the return shipping cost for defective or damaged items.

  • Customer Pays Return Shipping: If you are returning an item for reasons other than damage or defect (e.g., wrong choice, changed mind), you will be responsible for return shipping costs.

4. Exchanges

If you’d like to exchange an item for another product, please follow the same return process. Once we receive your return, we will issue a replacement or exchange. If there is a price difference between the item being exchanged and the replacement, we will either issue a refund or request the additional payment.

5. Refunds

Once we’ve processed your return, we will issue a refund in the original payment method. Please note:

  • Processing Time: Refunds may take up to [7-10 business days] to reflect in your account, depending on your payment method and financial institution.

  • Partial Refunds: In certain cases, such as products being returned after the return window has closed or items showing signs of use, we may issue a partial refund.

  • Non-Refundable Items: Perishable products, sale items, and gift cards are not eligible for refunds or exchanges.

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within [3 days] of receiving your order. You can contact our Customer Service team with the following details:

  • Your order number

  • A description of the damage or defect

  • Photos of the damaged or defective item

We will either issue a full refund or send a replacement item at no additional charge.

7. Items Not Eligible for Return

We are unable to accept returns or exchanges for the following:

  • Fresh and perishable food items (unless damaged or defective)

  • Opened or used products (except for defective items)

  • Personalized or custom items (if applicable)

  • Gift cards

8. Return Exceptions

  • Bundle Products: If your item was part of a bundle or promotional offer, the entire bundle may need to be returned to qualify for a refund or exchange.

  • Special Promotions: Certain sale items or promotional discounts may have specific return conditions. Please review the terms for any special offers you purchased.

9. Contact Us

If you have any questions or need assistance with a return or exchange, our Customer Service team is ready to help! Contact us via:

  • Email: info@gangabawarchi.com

  • Phone: +91-9999999999

10. Return Address

Once your return request is approved, we will provide the return shipping address and further instructions.